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Data Deletion Request Instructions

Last updated: 12 August 2026

This English version is provided as a translation for convenience. The Arabic version is authoritative and governs if any inconsistency arises.

TrackForms respects the privacy of all users and is committed to handling personal data responsibly and transparently.

If you have a TrackForms account, have previously submitted a request or completed a form through the platform, or believe that we hold personal data relating to you, you may request deletion of your data in accordance with these instructions and the platform’s Privacy Policy.

Deleting a Form Owner account from Settings

A Form Owner may request deletion of their account from Settings. Before the request is submitted, the page shows the data that will be deleted: the account; forms; requests, answers, and files; messages and reports; templates, branding, and custom domains; the subscription; and the usage history.

After the confirmation phrase is entered, the platform sends a code to the email address associated with the account. The code is valid for 10 minutes, and requesting a new code invalidates the previous code. After the correct code is entered, a 3-day cancellation period begins and the account remains fully operational during that period. Signing in or selecting cancellation of the request during the period automatically cancels deletion.

When the period ends, the subscription is cancelled without refund, credit, or compensation, and the data is then permanently deleted. Neither support nor the Platform Owner can restore it after execution.

Deletion due to inactivity

This path does not apply to accounts with an active paid subscription. A free account may be classified as dormant after 24 complete months without a successful sign-in, after which one 60-day period begins. Notices are sent when the period begins and 30 days, 7 days, and 1 day before the deadline. Forms, tracking links, and custom domains remain operational throughout the period, and signing in automatically cancels the process. When the sixty days end, the three-day period that applies to a user-requested deletion is not added.

Other data-deletion requests

If you are an applicant who submitted a request through a form owned by someone else, or your request does not concern deletion of an entire Form Owner account, you may send a message to the following email address:

Email admin@trackforms.app

The preferred subject line is:

Data deletion request

To help us process the request more quickly, please include as much of the following information as possible:

  • Full name.
  • Email address associated with the account or request.
  • Mobile number, if any.
  • Request reference number, if any.
  • A clear description of the data to be deleted.
  • Whether the request relates to an account, a form, a submitted request, or uploaded files.

We may request additional information to verify the requester’s identity before carrying out deletion, in order to protect user data and prevent deletion of another person’s data without authorization.

Data that may be requested for deletion

Depending on how you use the platform, a deletion request may include some or all of the following data:

  • User-account data.
  • Profile data.
  • Forms created by the user.
  • Requests or responses associated with the account.
  • Uploaded files and attachments.
  • Notification history.
  • Form drafts or analyses generated using artificial intelligence.
  • Messages associated with tracking links.
  • Any other personal data stored within TrackForms systems.

Processing time for other requests

Verified data-deletion requests are normally processed within no more than 30 days after all required information has been received.

Some requests may take additional time if they require:

  • Verification of the requester’s identity.
  • Technical review of the data.
  • Confirmation that no legal or financial obligation prevents deletion.
  • Coordination with external service providers when necessary.

Minimum record after account deletion

After account deletion is executed, we do not retain the email address. We retain only a one-way fingerprint calculated using a secret key, together with whether the free trial was used and the source and time of deletion. Its sole purpose is to prevent deletion from being used to obtain a one-time entitlement again. This record is permanently deleted within no more than 60 days after deletion is executed, and it contains neither a foreign key nor a recovery path.

Data that may be retained for other requests

This section does not apply to final execution of the Form Owner account deletion described above; that path retains only the specified minimum record for the maximum sixty-day period.

TrackForms may retain certain data where retention is necessary for one of the following reasons:

  • Compliance with applicable laws and regulations.
  • Fulfilment of financial or accounting obligations.
  • Investigation of misuse or a security incident.
  • Prevention of fraud or unlawful activity.
  • Protection of the rights of the platform or its users.
  • Resolution of disputes or fulfilment of legal requirements.

In all cases, this data is retained only for the period and purpose that require its retention.

Effects of account deletion

Final execution of account deletion deletes:

  • Forms created by the user.
  • Requests and responses.
  • Files and attachments.
  • Tracking links.
  • Settings and templates.
  • Notification history.
  • Reports and statistics associated with the account.

After the deletion process is complete, the data cannot be restored. The request tracking link then shows a clear final state indicating that the request or account is no longer available, instead of displaying old data or an ambiguous technical error.

Applicant and requester data

If you submitted a request through a form created by another user, the Form Owner may be responsible for determining the purpose for which your data is collected and used.

You may contact the Form Owner about:

  • The reason for collecting the data.
  • Use of the data within the organization.
  • The acceptance or rejection decision.
  • The content of the request.

If your request concerns deletion of data from TrackForms systems themselves or the platform’s privacy practices, you may contact us directly.

External service providers

TrackForms relies on several service providers to operate the platform, such as:

  • Hosting services.
  • Databases.
  • Cloud storage.
  • Email.
  • WhatsApp notifications.
  • Payment services.
  • Security services.
  • Artificial-intelligence services.

When a data-deletion request is carried out, data will be deleted from TrackForms systems, and data held by service providers will be handled in accordance with their technical capabilities, legal obligations, and own policies.

Meta and Facebook users

If you used a Meta or Facebook service to access TrackForms or connect your account to it, you may request deletion of data associated with your use of the platform by following the instructions on this page.

This page has been prepared to meet the Meta Data Deletion Instructions requirements for Meta applications.

Deleting data from TrackForms does not delete your data or account with Meta or Facebook; that data must be managed through your Meta account settings.

Identity verification

To protect user privacy, we may request proof of the requester’s identity before carrying out deletion.

This may include:

  • Verification of the email address associated with the account.
  • The request reference number.
  • Additional verification information establishing ownership of the account or request.

TrackForms will never request your password or two-factor authentication code by email.

Circumstances in which a request may be refused

A deletion request may be refused or carried out only in part in the following circumstances:

  • The requester’s identity cannot be verified.
  • The request relates to another person’s data.
  • A legal obligation prevents deletion of the data.
  • The data must be retained for security, accounting, or regulatory purposes.
  • Deleting the data would affect the rights of other users.
  • The data-deletion request system is being misused.

The reason for refusal or restriction will be explained whenever possible.

Related legal pages

For more information, please visit:

  • Privacy Policy

https://trackforms.app/privacy

  • Terms of Use

https://trackforms.app/terms

Contact

For enquiries relating to data deletion or privacy, contact us at:

Email admin@trackforms.app

Website https://trackforms.app